Privacy policy

Last updated: March 1, 2024

This Privacy Policy delineates how Eiry Caribbean Art ("the Site", "we", "us", or "our") collects, utilizes, and divulges your personal information when you engage with our services, make purchases from eirycaribbeanart.com ("the Site"), or communicate with us in any other manner (collectively, "the Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have obtained as per this Privacy Policy.

Please peruse this Privacy Policy meticulously. By utilizing and accessing any of the Services, you consent to the collection, use, and disclosure of your information as delineated in this Privacy Policy. If you do not agree to this Privacy Policy, kindly refrain from using or accessing any of the Services.

Changes to This Privacy Policy

We may periodically update this Privacy Policy, including to reflect changes to our practices or for other operational, legal, or regulatory purposes. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps mandated by applicable law.

How We Collect and Use Your Personal Information

To furnish the Services, we collect and have collected personal information about you from various sources over the past 12 months, as outlined below. The information we collect and employ varies depending on your interaction with us.

In addition to the specific uses delineated below, we may utilize information we collect about you to communicate with you, provide the Services, adhere to any applicable legal obligations, enforce any applicable terms of service, and safeguard or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you hinge on how you engage with our Site and utilize our Services. When we mention "personal information," we are referring to data that identifies, relates to, describes, or can be linked with you. The subsequent sections delineate the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information directly submitted to us through our Services may encompass:

Basic contact details such as your name, address, phone number, email. Order information including your name, billing address, shipping address, payment confirmation, email address, phone number. Account information such as your username, password, security questions. Shopping information including the items you view, place in your cart, or add to your wishlist. Customer support information including the data you choose to incorporate in communications with us, such as when sending a message through the Services.

Certain features of the Services may necessitate you to directly provide us with specific information about yourself. You reserve the right not to furnish this information, but doing so may impede your ability to utilize or access these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To achieve this, we may utilize cookies, pixels, and akin technologies ("Cookies"). Usage Data may encompass details regarding how you access and utilize our Site and your account, including device information, browser information, details about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Lastly, we may acquire information about you from third parties, including vendors and service providers who may gather information on our behalf, such as:

Companies supporting our Site and Services, like Shopify. Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment for fulfilling your orders and providing requested products or services, pursuant to our contract with you. When you visit our Site, open or click on emails we dispatch, or interact with our Services or advertisements, we, or third parties we collaborate with, may automatically gather certain information employing online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we procure from third parties will be handled in accordance with this Privacy Policy. We are not answerable or liable for the accuracy of the information provided to us by third parties and do not assume responsibility for any third party's policies or practices. For further details, refer to the section below, Third-Party Websites and Links.

How We Utilize Your Personal Information

Providing Products and Services. We utilize your personal information to furnish you with the Services to execute our contract with you, encompassing processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, managing and administering your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews. Marketing and Advertising. We utilize your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying advertisements for products or services. This may entail using your personal information to better tailor the Services and advertising on our Site and other platforms. Security and Fraud Prevention. We utilize your personal information to identify, investigate, or take action concerning potential fraudulent, illegal, or malicious activity. If you opt to utilize the Services and register an account, you are accountable for safeguarding your account credentials. We strongly recommend refraining from sharing your username, password, or other access details with others. If you suspect your account has been compromised, please notify us immediately. Communication with You. We utilize your personal information to offer customer support and enhance our Services. This is in our legitimate interests to be responsive to you, provide effective services to you, and maintain our business relationship with you.

Cookies

Similar to many websites, we utilize Cookies on our Site. For detailed information about the Cookies we employ to power our store with Shopify, refer to https://www.shopify.com/legal/cookies. We utilize Cookies to power and enhance our Site and our Services (including remembering your actions and preferences), conduct analytics, and better understand user interaction with the Services (in our legitimate interests to administer, enhance, and optimize the Services). We may also permit third parties and service providers to utilize Cookies on our Site to better tailor the services, products, and advertising on our Site and other platforms.

Most browsers automatically accept Cookies by default, but you can opt to configure your browser to remove or reject Cookies via your browser controls. Bear in mind that removing or blocking Cookies may adversely affect your user experience and may result in certain features and overall functionality of the Services not functioning correctly or being unavailable. Additionally, blocking Cookies may not entirely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

Under certain circumstances, we may divulge your personal information to third parties for legitimate purposes pursuant to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who render services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping). With business and marketing partners, including Shopify, to furnish services and advertise to you. Our business and marketing partners will employ your information in accordance with their respective privacy notices. When you direct, request us, or otherwise consent to our disclosure of specific information to third parties, such as shipping you products or through your use of social media widgets or login integrations, with your consent. With our affiliates or within our corporate group, in our legitimate interests to operate a successful business. In connection with a business transaction such as a merger or bankruptcy, to adhere to any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce any applicable terms of service, and safeguard or defend the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated by *) about users for the purposes outlined in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category Categories of Recipients

Identifiers such as basic contact details and certain order and account information Commercial information such as order information, shopping information, and customer support information Internet or similar network activity, such as Usage Data

Vendors and third parties who render services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers) Business and marketing partners Affiliates

We do not utilize or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

The Services may empower you to post product reviews and other user-generated content. If you opt to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not regulate who will have access to the information you opt to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or maintain its security. We are not accountable for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third-Party Websites and Links

Our Site may furnish links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be cognizant that no security measures are infallible or impregnable, and we cannot guarantee "perfect security." Additionally, any information you transmit to us may not be secure while in transit. We recommend refraining from using unsecured channels to communicate sensitive or confidential information to us.

The duration for which we retain your personal information hinges on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your jurisdiction, you may possess some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have the right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information. Right to Delete. You may have the right to request that we delete personal information we maintain about you. Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you. Right of Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions. Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information. Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent. Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial. Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your jurisdiction, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at Store@eirycaribbeanart.com.