Cancellation Policy:

Orders can be canceled up to an hour after the order has been placed or before the preparation process starts. If the products have already progressed beyond this stage, we are unable to accommodate any cancellation requests as items are printed and personalized for that specific customer/order. ECA reserves the right to cancel orders at any time without previous notice, by placing an order on this store, you agree to this terms.

Pre-orders:

When you purchase a pre-order, you are acquiring an out-of-stock or soon-to-be-available product not yet in inventory. We may collect partial or full payment deposit at checkout, then fulfill the order on or before the established date. You can cancel a Pre-Order at any time as long as the preparation process has not commenced. The estimated ship date will be provided in the order confirmation email. Refer to our returns policy for further details on returns and refund